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FAQ

At Boutique Hotel ‘t Klooster we do our utmost to be of your best service. In order for you to travel well-prepared, we would like to inform you as much as possible in advance. We hope that you’ll feel free to ask us any of your questions or requests, in order for us to ensure that your stay on Curaçao will be an unforgettable one, with a comfortable and flawless stay at Boutique Hotel ‘t Klooster!

Below you’ll find the most frequently asked questions. Is your question not included? Please do not hesitate to contact us.

 

  • Where is Boutique Hotel 't Klooster located?

    Boutique Hotel ‘t Klooster is centrally located in the Pietermaai District, next to Punda, between the Cathedral of Pietermaai and the Waaigat. It’s only a few minutes walk to the centre of Willemstad.

  • How do I get to the hotel?

    When leaving Hato Airport, turn left to Santa Maria / Rio Canario. After approximately 7 km. you will reach a roundabout; take the second exit to Otrobanda/Punda.

    Keep going straight through several traffic lights, until you reach the big blue Juliana bridge. At the first traffic lights after the bridge, turn right.

    At the first traffic lights (T-junction) turn right. Follow the main road, which passes a square on which it bends to the right. Follow the left lane. You will pass a cathedral on your left hand side, and after 200 meters you will find Boutique Hotel ‘t Klooster at your left hand side.

    Parking is free of charge on this road (Abraham de Veerstraat) on both sides of the road.

  • What room types do you offer?

    Please visit our rooms page for an overview of the various room types Boutique Hotel ‘t Klooster offers.

  • Do you charge a deposit during check-in?

    At check-in we ask for a deposit of US$ 100,- through a pre-authorization on your credit card (Mastercard, Visa or Amex). If you do not have a credit card, you can also pay the deposit cash (in US$ or ANG). If applicable, we will settle any extra costs with your deposit. At check-out we can settle this with your credit card or in case of a cash deposit we will give you the remaining amount back in cash.

  • What are the possibilities for a late check-out?

    If you wish to check out later, please ask our Front Office staff for the availability. The possibilities for a late check-out depending on availability and can therefore only be guaranteed on the departure date itself.

    The hourly rate is USD $10 excluding 7% turnover tax. If you would like to check-out after 4.30 PM we are obliged to charge the amount for the entire night.

  • What is the check-in time?

    You can check in from 16:00 onwards. If your room is ready prior to this time, it’s no problem for you to check into your room earlier.

  • What is the check-out time?

    The check-out time is 11:00. If desired, you can request a late check out (additional fee), or drop your luggage at the front desk.

  • Are pets allowed in the hotel?

    No, pets are not allowed in the hotel.
    We do have our own ‘hotel dog’, who lives in our hotel.

  • Is it possible to rent a car?

    If it belongs to your possibilities, we always recommend our guests to rent a car. A rental car offers the flexibility of discovering the prettiest sights and spots of our tropical island at your own ease. At our Front Desk we will gladly help you to find a suitable rental car. Have a look at our Stay & Drive package for the profitable combination of booking your room nights together with a jeep rental.

  • Is there a security officer present in the hotel?

    A security officer is present at Boutique Hotel ‘t Klooster every day between 19:00 and 7:00.

  • Are there bus stations in the neighbourhood?

    The main bus station of Punda is only a 5-minute walk from Boutique Hotel ‘t Klooster.

    A bus ticket from the main bus station to beaches in the neighbourhood, such as Mambo Beach (Seaquarium) or Jan Thiel Beach costs around ANG 3,- per ride (around EUR 1.50).

    Another bus stop is located directly in front of the hotel. All buses returning to the main bus station in Punda will pass this bus station. So on your way back from the beaches, you’ll be able to get out directly in front of the hotel.